Banco De Oro Find Ways. What Ways?
I do not mean this to be a smear campaign. I just really can’t contain my disappointment with Banco De Oro’s system. The only proof I have that they find ways to serve their clients is their extended banking hours. Sadly, the three counts of personal discomforts I experienced transacting with them over shadows this fact.
Instance #1: ATM Account
I opened an ATM account with them and decided to apply it for online banking. They told me that application can be done on the internet. So I signed up when I arrived home only to discover that after filling up the online form, I have to print it out and submit it to any of their branches. Unfortunately, I don’t own a printer. So I thought that I’ll just go to the bank to ask for a form and fill it up there. They have no form. They told me that application can ONLY be done on the internet. So I looked for a computer shop, had the form printed out, returned to the bank to submit it, and they informed me that I just need to wait for an email informing me that my online banking is activated. That email my friends took three weeks…
Instance #2: Personal Loan
I accompanied a friend to complete the requirements for his approved personal loan. He decided to submit it in Cash & Carry and chose to open an account (with Cash Card as another option) to claim the money. However, after much discussion about payment methods with the bank personnel, he realized that it is more convenient to get it through Cash Card instead. Unfortunately, we have to apply for it in Mall of Asia. So, we went there and experienced another dissatisfactory service. They could not find in their system the details pertaining to the loan and when asked if they could call up the loan officer who contacted my friend, they said that they could not do that. So my friend had to call up the guy using his own cellphone and ranted his heart out. 
After much ado, the cash card was issued and he was told that the money will be credited after 3 working days which was supposedly last Monday. He won’t be getting it until Friday!
Instance #3: Credit Card
To cut the story short, I had four credit cards from different banks and BDO is the only bank I heard of that requires a credit card transaction slip as application requirement.
Have you experienced something similar with them or have they managed to stood up to their promise of finding ways that will work for you?
Have you been terminated from your work with BDO?
I have known managers who endorsed credit card to the bank. when card holders did not pay their cards, they terminated the manager. many cases filed at NLRC are with the same nature. kawawa naman yung mga managers na nanggaling sa mas mabababang rank na naging managers dahil sa kanilang pagsusumikap mag trabaho ng maayos. nag endorse lang ng credit card, dumaan sa credit investigation, ng di sila makasingil tatanggalin ang manager. eh yung mga nag credit investigate natanggal din ba dahil hindi siila nag trabaho ng maayos? sila nag aprub tapos dahil hindi sila makasingil ganun na ang gagawin nila! please email me and lets join forces na labanan ang kalokohang ginagawa ng management ng BDO.
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iRonnie Reply:
September 29th, 2009 at 9:29 AM
no i didnt work for them but thanks for the heads up. i have a friend who will be joining them soon.. i’ll advise him about this. sasabihin ko wag syang mag endorse ng mga credit cards.
if it is true, then it is unfair. i guess it is beyond anyone’s hand kung di makapagbayad ang mga client. pero of meron mang dapat managot, tama kang yung mga nag CI dapat yun.
i hope such cases can be resolved.
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bdo cash and carry sucks. they were asking for too many ID’s to get a remittance. the first issue was the signature in which case i submitted 2 valid ID’s, when I spok with another officer, she wants me to provide more ID’s sheeeez too much inconvenience. How many ID’s can one person carry at a time.? ( I already presented like 4 ID’s but theyt would’nt accept, I even have a bdo account where they can check my signatures.
I went to MOA BDO instead. and viola! I got my remittance by presenting just 1 ID. I dont know what is wrong with BDO CASH AND CARRY, but one this is for sure BAD CUSTOMER EXPERIENCE, POOR CUSTOMER SERVICE!
I WANT TO CLOSE MY BDO ACCOUNT, NEVER HAD ANY INCONVENIENCE W/ MY OTHER BANKS
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i was planning to open a savings account in bdo tomorrow. thank God chanced upon this article. maybe i’ll try bpi instead. thanks!
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Hay naku!!! BAD as in veeeery BAD experience sa credit card application. Application processing is veeeeeery slow! Sabi nung employee when I applied, 2 weeks processing daw, pero 2 weeks pala receiving pa lang ng application! They asked me for an additional payslip and sabi additional max of 21 days processing daw! THE HECK!
Tapos dineny nila application ko for some unknown reason and I wasn’t even informed! Nalaman ko na lang yung status when I followed up. Kumpleto naman requirements ko and all it seems that they also UNDERESTIMATE yung paying capacity nung tao. I am only 22 kaya siguro nila ako dineny but I have a stable job for almost 2 years sa isang multinational company and I do receive quite a decent salary. Kaya nga ako nagaapply ng CC to build up my credit identity tapos dineny nila! Kung kelan pa naman ako ginanahan magapply ng CC, saka ko pa naexperience ang WORST SERVICE EVER!! Blessing in disguise hindi ako naapprovan, super wala palang kwenta yung service nila maccharge ka pa for delayed bills nila! Katagal ng processing tapos wala ka maaasahan! THEY REALLY SUCK BIG TIME!!!
I think I will try Citibank and BPI instead! Dun sa mga nagbabalak sa BDO, THINK THRICE NOT TWICE! Promise, you’ll regret your experience! Bagay tag line nila… “We find ways…..” ….ways to get out of the bad!
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Pagdating ng araw… BDO na lng ang bank sa Pilipinas dhil isa sia binibili ni Sy ang bank dito sa Pinas.
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Pagdating ng araw… BDO na lng ang bank sa Pilipinas dhil isa isa binibili ni Sy ang bank dito sa Pinas.
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sana talaga maayos un serbisyo nila.Sa ganun di madismaya mga customer nila at lumipat sa iba.haaayyyyyyyyyy…..
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napakawalang kwenta ng bdo… wlang kwenta hotline number nila
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