Banco De Oro Find Ways. What Ways?
June 26, 2008 · Print This Article
I do not mean this to be a smear campaign. I just really can’t contain my disappointment with Banco De Oro’s system. The only proof I have that they find ways to serve their clients is their extended banking hours. Sadly, the three counts of personal discomforts I experienced transacting with them over shadows this fact.
Instance #1: ATM Account
I opened an ATM account with them and decided to apply it for online banking. They told me that application can be done on the internet. So I signed up when I arrived home only to discover that after filling up the online form, I have to print it out and submit it to any of their branches. Unfortunately, I don’t own a printer. So I thought that I’ll just go to the bank to ask for a form and fill it up there. They have no form. They told me that application can ONLY be done on the internet. So I looked for a computer shop, had the form printed out, returned to the bank to submit it, and they informed me that I just need to wait for an email informing me that my online banking is activated. That email my friends took three weeks…
Instance #2: Personal Loan
I accompanied a friend to complete the requirements for his approved personal loan. He decided to submit it in Cash & Carry and chose to open an account (with Cash Card as another option) to claim the money. However, after much discussion about payment methods with the bank personnel, he realized that it is more convenient to get it through Cash Card instead. Unfortunately, we have to apply for it in Mall of Asia. So, we went there and experienced another dissatisfactory service. They could not find in their system the details pertaining to the loan and when asked if they could call up the loan officer who contacted my friend, they said that they could not do that. So my friend had to call up the guy using his own cellphone and ranted his heart out. 
After much ado, the cash card was issued and he was told that the money will be credited after 3 working days which was supposedly last Monday. He won’t be getting it until Friday!
Instance #3: Credit Card
To cut the story short, I had four credit cards from different banks and BDO is the only bank I heard of that requires a credit card transaction slip as application requirement.
Have you experienced something similar with them or have they managed to stood up to their promise of finding ways that will work for you?
magandang araw!
their support really s*cks. I can relate to your story.
naku kapatid. Ako I had a bad experience with Union Bank naman. Iboblog ko pa nga yun. I am so angry at the manager because of her unprofessionalism. kainis.
wala ako masabi sa bago mo theme nyahaha astig talaga. salamat kay blog almighty LOL
MARHGIL,
disappointing talaga. i was expecting a good service from them especially aggressive sila ngayon sa market. hayy..
BLUE,
wala na bang matinong bangko sa pilipinas? lolz
ako banco de oro na debit ako sa knila, ay nko dahil other bank ang ginamit ko atm bumilang ng buwan hanggang ngayon wala pa na debit ko kainis nga. client pa naman ako ng BDO pero pag other bank na pla transaction mo super tagal……
Charles,
I’m sorry to hear that.
Sana naman maayos na iyang problema. Mas stressful yan kasi bad service na nga tapos nawalan ka pa ng pera.
Thanks for leaving a comment and feel free to visit back.
Have a great day!
~ Ronnie
well, u guys should consider d policies of the bank itself.. u shouldnt rely on whatever u think u should.. pag d nga talaga sanay mag bank.. haayzz..
for me , banco de oro is no. 1.. aside of having low interest in credit cards, they also have d lowest interest in loans…
Hillary,
interest rates is not the issue here. i agree, they have the lowest rates. what i am sharing here is how unpleasant my banking experience was with them.
may instance #4 pa nga ako where in 6th ako sa pila pero na serve ako 30 minutes later pa.
hindi naman sa hindi ako sanay mag bangko, hindi lang kasi ganito ang experience ko with other banks I have account with.
On Instance No. 1: Yes. I cannot, for the life of me, understand why they can promote ebanking and through-email-’contact us’ but they cannot accommodate online applications.
WENG,
oo nakakatawa talaga. kaya ka nga naga-apply for online banking kasi di ka nga makapunta sa bank. pif!
thanks for dropping a comment. feel free to visit back.
yung dad ko nagapply ng credit card sa bdo last year and until now wala pa din kaming balita if approved ba siya or hindi (so obviously denied siguro un). hindi naman namin macheck kasi my father is working abroad. twice a year lang siya andito sa pinas. and bdo told us that he should be the one doing the follow-up on the application.not my mom or anyone. ang hirap talaga magapply ng credit card pag ofw pero yung ofw din naman ang mas madaming pera pambayad kesa mga local workers. no offense sa mga local workers. and comment on their atm, i hate it! i used to have an account at bdo but i decided to close it kasi ang haba ng pila pag magdedeposit or magwiwithdraw ka. so far un lang naging experience namin sa bdo.
Hi Mike,
i agree with you regarding the line. i did an over the counter deposit once and siguro mga 6th or 7th ako sa line pero it took me more than half an hour of waiting (standing) for my turn. how inconvenient di ba. kasi isa lang ang teller. naman naman!
Anyways, thanks for the visit and feel free to visit back. Have a nice day.
I have an EQ card but unfortunately they were bought by BDO. After that service went spiraling down. Cases in point:
1. I paid peso cheque for my dual currency EQ card OTC in BDO. It takes 4 days for payments to be posted. 3rd day I called to ask that payment be monitored as I was leaving for the US. Long story short, stupid teller posted my payment to my peso account instead of dollar. Ergo, parang wala akong bayad sa dollar when i fact, I overpaid by at least $100 para wala sana akong problem sa US. Declined card ko. I called they hotline using my cell (roaming charges amounting to 4K) to demand an explanation and for BDO to rectify their error. Weekend, wala daw yung boss who can approve. It tooks several screams of WTF and stupid A..holes before they called me back half a day after to tell me it has been reinstated. Unfortunately, I was already driving to the airport for my back to Manila flight.
2. In Manila, I called BDO hotline, asked for increase in credit limit which will take 3 weeks to process. Faxed the required letter and waited 3 weeks. Called to ffup after 3 weeks and surprise! They did not get the letter and I asserted that the CSO I spoke to promised she will process and give me a call in case of any issue. I demanded for an email address instead since who uses fax nowadays? They gave me one but after 3 outgoing mails, they confirmed receipt. Again, I waited and assumed they were processing it. After a week, they claimed that I needed to fax the email to them. I was enraged because it seems emailing to them meant faxing the document. I requested for ALL their fax numbers and deluged all numbers with my document. I also demanded that a processing time should be shorter since we had been playing ping-pong for more than a month. I finally got the increase in 3 days but the stress factor they gave was worth more than the 45K increase to my credit limit.
3. I went to Silver City BDO and inquired if I am better off switching to BDO Gold card instead of retaining my EQ gold. They simply were too stupefied to give me a rundown of the benefits. They can’t even market their products well.
So, “we find ways”…..yeah, BDO certainly and without a doubt finds ways to harass and disservice clients.
hi ICLEE!
wow that’s a long story of disappointment… anyways, i do hope that they find ways to improve.
thanks for dropping a comment and have a great weekend! feel free to visit back.
I was once a loyal EquiPci Bank depositor and sometimes I used to market this bank to my colleagues, friends and relatives because of their great service… that was BEFORE the merger with BDO. But today thats its already BDO and adopted their BULOK system which I hated so much, makes me very stressful everytime I go and transact to this bank, I’am having second thoughts if I should still maintain my account or I should go to another bank, huh!…. Thanks to their employees’ ( old EquiPci Bankers) if it’s not for them am moving out really pero tignan ko lang kung hanggang saan pasensya ko abutin hehehehe….
I would like to share some comments and I wish it could reach the top management of BDO so that they can rectify some of their policies which I think ha nasisira sila dahil dito…..
1. With regards to their ATM System… Sana maibalik yung paggamit ng fund transfr facility thru ATM machines para mas mapabilis ang banking system sa kanila kahit enrolled or di enrolled yung account eh pwede kasi mas convenient yun para samin na parents na me pinag aaral sa manila na anytime need nila pera eh pwede kami transfer lang sa account nila anytime of the day without going to our branch of account, especially na malayo kami dito at me mga katabi lang naman atm machines sa kalapit na lugar namin. Am so Bwisit nung BDO system ang inadopt….bumagal lahat ng galaw pati kami nadamay… Tas pag nagpunta ka sa branch mag interbranch deposit kahit 20kms lang ang layo me charge na naman…gastos nanaman…. samantalang kung thru ATM machine eh mabilis pa sa alas kuwatro. menos gastos pa…… Sobra greed sa kwarta ang banko nila ngayon… charge sila ng charge bawat galaw mo, kainis… maawa naman sila sa mga maliliit na depositors……
please find my blog oct21, 2008 at 9:06am…… thanks
I’ve a nasty experience with my BDO debit card. I tried to purchase a Brainbench online certification which costs 14USD. After entering my debit card details on the payment form and submitting, there was an error in processing transaction. A couple of days later, I found out that the amount of Php695 was deducted from my savings account and was wired to BrainB. I emailed Brainbench customer care and they said no such amount was transferred to them. They said my bank declined the transaction. And yet it clearly reflects on my BDO statement that the amount was wired to Brainbench. And now the mystery still remains: where did my money go?!
I am a previous employee of one of the SM Affiliates. I resigned from the company and decided to further pursue my career abroad. I have an ATM under payroll Account in BAnco De Oro. Before I left the Philippines, I asked one of the teller in Banco De oro located at Corporate Office Bldg. D, if it is possible to deposit my cheque (in payment for my terminal pay from my company where I resigned) to my payroll account? And she said “yes”, so I am confident that it is really possible.
But when my brother (with my SPOA) got my cheque, he tried to deposit it at Banco De Oro in Mall Of Asia and one of the teller refuse to accept the cheque. Her reason is because my account in BDO is a payroll account, and it is not allowed to be deposited for any cheques.
I am very disappointed because, based on my experience if BDO will check on my transaction. I had previously deposited a cheque to my payroll account in 1998. Now that lady teller in Mall of Asia refuses to accept the cheque.
Please give me the correct information and proper procedure as to what will I do to deposit my cheque and withdraw my money afterwards.
Please find below my account details:
Rolette M. Masangcay
Payroll Account No. 0660173638 (Benguet Branch)