Out Of My League

I resigned from my call center stint two days before my training ended. Why? After taking in 18 actual calls in a span of three days, I realized that I was not built to be an agent.

An agent’s job basically demands one to be patient, friendly, warm, and accommodating. I’m not even in the same vicinity as those traits. I am way behind the other side of the fence. It was simply out of my league.

I am willing to start somewhere but not just anywhere. I want an equal footing. I felt like a fish placed 6 feet away from shore and would have to work my way towards the water before I get to my preferred job. I am not sure if I can survive by then. Well the company didn’t intentionally placed me in that position. I applied for that position, it was basically a bad start for me.

I do enjoyed the call center environment and I think I have grown accustomed to the shifting schedules. I do like to continue my stint in that industry but hopefully in a different line of work. I am willing to start in the shallow part of the ocean and then work my way in to its deep.

As for the things i expected to learn in this experience? I think i did quite well.

Damn You For Calling

Agent Y: Thank you very much for that information and how would you like me to call you?
Caller A: I dont want you to call me. I just want help with my computer.

~ * ~

Caller B: (in an angry tone of voice) My internet is not working! I cannot browse and I am not receiving my mails.
Agent Y: Im sorry for that inconvenience. Can you tell me the status lights of your modem?
Caller B: All lights in my modem are off!
Agent Y: Not even one is lit sir?
Caller B: All of them is off!
Agent Y: Okay sir kindly check if the power cord is properly plugged behind your modem.
Caller B: (checks the cord) The power cord is unplugged.

~ * ~

Caller C: I want to speak to a supervisor! When I woke up this morning my telephone line is disconnected! I was talking with a supervisor named Paul and we got disconnected but he didnt call me back!
Agent Y: Im sorry maam but our centers are located globally and we may not be able to get Paul for you. However, if you are able to hold I can call my supervisor… (caller interrupts)
Caller C: I dont want to talk to any supervisor! I was already talking with Paul but we got disconnected and he didnt call me back! Now get me Paul! Dont you even have any directory of your personnels there?!
Agent Y: Im really very sorry maam. I understand your frustration but Paul might be trying to call you back right now.
Caller C: I want to talk to a supervisor! I dont care if his name is John or Peter. I want to talk to a supervisor!
Agent Y: Okay maam I’ll call my supervisor so you could talk with him.. (caller interrupts)
Caller C: I dont want to talk to any supervisor! I was already talking with Paul but we got disconnected and he didnt call me back!

Tinola

Oo nagpalit uli ako ng balat. May nakapuna na sa akin dati na ang bilis ko daw mag-iba ng skin. Ewan ko nga ba may pagka-OC yata ako. Nang pinost ko kasi yung huling entry ko e parang naguluhan ako sa itsura ng blog ko. Napasukan yata ng hangin ang utak ko dahil sa nagdaang bagyo.

Plano kong isulat sana ang tungkol sa reason #3 na nabanggit ko sa previous entry ko. Kaso lang hindi pa tapos ang pakikipagsapalaran ko. Siguro sa weekend na lang pag-settled na ang lahat.

Tanghalian na ngayon at kumakain ako ng ulam na hindi ko alam kung ano ang tawag. May sahog siyang papaya so malamang tinola ito. Tinolang fish fillet yata. Ah ewan. Malimit naman akong ganito, hindi makatanda ng pangalan ng pagkain. Ang malimit kong natatandaan ay iyong mga ayaw ko gaya ng kare-kare at bopis.

Tinext ako ni Weedgurl kahapon. Binalita niyang pumanaw na daw iyong isang kasama naming trainee. Nakakalungkot at nakakagulat. Sabi na-ospital daw yun dahil sa seizure. Tapos ngayon wala na siya. Ganyan yata talaga ang buhay, una-una lang.

Pupunta ako ng Makati mamaya dahil may inaasikaso akong mga papeles. Nagyaya si Jeffrey pumunta sa Yuchengco Museum pagkatapos kong maglakad ng papel dahil may Chinese arts exhibit daw. Pag may bayad e di uwi na kami.

Ay teka hindi pala fish fillet to. Pork pala. Iyong next kasing nakuhang piraso ay may buto. Dammit mali na naman ako.

The Turn of Milenyo

Typhoon Milenyo brought several trees down; flooded several streets and houses; rip two GI sheets off our roof; and left the whole of Manila and Cavite with no water, and no electricity for at least three days. I guess this will be the topic of most bloggers from those areas for this week. Everyone have his own story of inconvenience and discomfort to tell. Count me out.

I guess a few people will count this incident as a blessing and yes, I am one of those wacko to do so.

Reason #1: I am thankful for the time that our family just sit around the table exchanging stories on how afraid we were of the storm and still manages to laugh at those experiences. A family whose members are busy with their own lives is now sitted together telling their fears, funny stories, and dreams; now what discomfort will one not bear for that.

Reason #2: Since people have nothing to do inside their houses, they loitter on the streets or sit just outside their gates. Neighbors chatting with one another trying to catch on each other’s lives, people lined up with their pails to the nearest deepwell, and neighbors helping one another trim down their trees or clean up their surrounding brought a festive feeling to our place.

Reason #3: Milenyo also helped me to arrive to a decision about something which I may have trouble weighing. Let’s just say that amidst the ruins he left, what was important for me became clearer and that was all it took for me to cast my vote.

Blessings do come from unexpected sources!

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